JCPenney offers a flexible return policy without time limits on most merchandise and salon products if you have your receipt. You can also send returns for online purchases via mail following the instructions listed on our website. Unfortunately, we are not able to provide prepaid labels for customers who choose to send returns via mail.
To ensure your safety, returned merchandise will be held in a designated area for a minimum of 24 hours before being put on the sales floor.
Please note our return policy for liquidating stores below, and visit our Store Closings landing page for additional information.
- Beginning June 25, 2020, all sales will be final at most closing stores. Dates may vary by location.
- Contact your local store for more details.